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Family & Friends Test

Have Your Say to Improve Your Care

When you receive care or treatment within the NHS, you can fill out a short questionnaire to give us feedback that will help to improve local services for everyone.

It gives you a chance to tell us what you think about your experience... good or bad.  You can explain your answer and tell us how we can improve things.

We will look at all feedback and use it to make decisions that will make local services better for local people.

It is open to all patients, whatever your age or healthcare needs.  You won't have to give your name or contact details so our staff won't know the comments came from you.

We believe that, if our services are good enough for you and your family and friends, then they'll be good for everyone.  So come on and put US to the test by telling us what you think.

You can ask a member of staff how you can take part.

The NHS Friends and Family Test

www.nhs.uk/friendsandfamily

Family & Friends Test December 19

In December we provided 1692 appointments and received 1 paper feedback who were extremely likely to recommend our Practice and they had 'very good service'. 1 patient replied via text message and they were again extremely likely to recommend our Practice.  

Family & Friends Test November 19

In November we provided 1872 appointments. We received 7 text feedbacks for this month 5 were extremely likely, 1 was likely and 1 was unlikely to recommend our Practice.

Family & Friends Test October 19

We received 2 text feedbacks for this month and both were likely to recommend our Practice.

Family & Friends Test September 19

We did not receive any text feedback but did receive one paper feedback form.  This highlighted that the patient was extremely likely to recommend our services.  The patient was very positive about our Mental Health Worker based in the Practice and we're really pleased that the patient states they are 'very grateful to be a patient at this practice'.

Family & Friends Test August 19

We received 2 text response feedbacks and both were likely to recommend our Practice.

 

Family & Friends Test July 19

3 text feedbacks were received in July.  1 were extremely likely to recommend us, 1 was unsure and 1 unlikely.  We would encourage the use of paper feedback forms which allows further information to be provided with your comments. 

Family & Friends Test June 19

3 text feedbacks were received in June.  2 were extremely likely to recommend us and 1 was unsure.  We received 1 paper feedback sheet which was again extremely likely to recommend us 'would totally recommend my GO Practice). 

Family & Friends Test May 19

No feedback was received via the friends and family scheme this month.  Please either respond to our texts our fill in the forms available at Reception to let us know whether you would recommend our services.

Family & Friends Test April 19

No feedback was received via the friends and family scheme this month.  Please either respond to our texts our fill in the forms available at Reception to let us know whether you would recommend our services.

Family & Friends Test March 19

One feedback form was received which did not indicate whether the user would or would not recommend our services.

Since February we have been opening for selected appointments from 8:00am.  This is intended to allow patients access earlier in the morning to help our patients who have personal commitments such as work through the day time.  We have received excellent feedback regarding this and are planning to continue this initiative for the foreseeable future.

Family & Friends Test February 19

In February we received 5 feedback forms.  3 via text 2 would recommend our services and 1 was unsure.  Of the 2 paper feedback forms one was extremely likely to recommend us stating that 'all staff always happy and more than helpful!'.  The 2nd was unlikely to recommend us with the comment 'very unpleasant receptionist, spoke down to me and was very rude whilst asking for advise'.  The patient left the name of the receptionist and upon investigation it would appear that the demands of the patients to speak to an individual without a prearranged appointment which was not possible and the lateness of the other attendee were the issue that they were unhappy to have not been accommodated for.

Family & Friends Test January 19

 

In January we provided 2041 appointments.  We received 2 text and 2 paper responses for our friends and family questions.  All responders would recommend our services and we received a lovely comment about the staff:  'friendly, helpful and easy to talk to'.

Family & Friends Test December 18

In December we provided 1610 appointments.  We have received 2 text responses and one paper response to our Family & Friends Questions and are happy to say that all responders would be recommend our services.

Family & Friends Test November 18

In November we provided 2303 appointments.  We have received 2 text responses to our Family & Friends Questions and are happy to say that both would be recommend our services.

Family & Friends Test October 18

 

We received 1 online feedback form in October which indicated they would recommend our services to family and friends.

Family & Friends Test September 18

We received 5 online feedback forms in September.  4 indicated they would be extremely likely to recommend our practice and 1 indicated they were likely to recommend us to family and friends.

Family & Friends Test August 18

 

We received 4 online feedback forms again which indicated all 4 patients would recommend our practice.  There were no handwritten feedbacks again this month.

Family & Friends Test July 18

We received 4 online feedback forms which indicated that all 4 responders would recommend our practice.

 

Family & Friends Test June 18

We received 1 online feedback which indicated that they would recommend our services.

Family & Friends Test May 18

We received 2 online feedbacks.  One who stated they would recommend and one that didn't know.

Family & Friends Test April 18

We received 4 online feedbacks all of who responded to say they would recommend our services.

Family & Friends Test March 18

We received 5 online feedbacks.  4 were likely to recommend us and 1 unlikely.  We also received 4 feedback cards.  2 were extremely likely to recommend our services one of which made the comment that receptionist very helpful.  One feedback they were likely to recommend us and the final one stated they were extremely unlikely to recommend us. Complaining about the attitude of our new receptionist.  If this person would like to give further feedback regarding these comments then we would welcome this

Family & Friends Test February 18

We received 2 online feedbacks.  One was unlikely and one likely but no comment.  We also received two feedback cards.  One was neither likely or unlikely to recommend our services and the other was extremely likely stating 'Everyone is always very pleasant and helpful and the doctors are great.'

Family & Friends Test January 18

We received one feedback form which left no comment other than to confirm they were likely to recommend us.

Family & Friends Test December 17

We received no feedback forms this month.

Family & Friends Test November 17
We received 3 feedback cards for this month. 2 were extremely likely to recommend our surgery and the other was likely.  2 respondents left no comment but the following feedback was provided and shared with staff.  Health Care Assistants were lovely this morning and really put me at ease as very unwell.  This  surgeries staff are all excellent  Thank God for them.
Family & Friends Test October 17
Again no responses in the box.  Please if you would like to leave feedback to improve our services fill in a F&F form :)
Family & Friends Test September 17
2 responses this month. No comments but both would recommend our services to others :)
Family & Friends Test August 17
no responses this month??
Family & Friends Test July 17
4 responses again all from the text system.  1 patient was unlikely to recommend our services, 1 couldn't say whether they would or wouldn't and 3 say that they would recommend our services to others.
Family & Friends Test June 17
Mixed response this month.  2 responders said they were unlikely to recommend our services, 1 was unlikely, 1 was likely and 1 would recommend us.  It's quite hard to respond to reasons patients wouldn't recommend us so we would encourage you to use our feedback mechanism or complete a Friends and Family response which will give us the opportunity to look in to any problems.
Family & Friends Test May 17
Success!  The text messaging system has given us some responses!  3 patients responded and all state they would recommend our services.  Many thanks to those of you who responded. 
Family & Friends Test April 17
Again we have received no feedback forms.  We have now introduced a text feedback form for friends and family in the hope of increasing feedback.
Family & Friends Test March 17
Unfortunately we have received no feedback this month.  We are hoping to implement a text service which will be used to hopefully gain further feedback in the forthcoming months.


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