Welcome to the Nelson Medical Group Website
Our vision- To improve the health of our patients and assist our patients to become more health conscious and healthier.
Through this website we hope to improve our services to all our patients and enable you to find the information required at the click of a mouse.
Useful forms that you may need or be directed to are found here
Useful contact information for services in the local area all found here
Useful mental health information found here
Please note addition to our privacy notice due to the current Pandemic.
Please see attached new information regarding our complaints response at this time. This will be reviewed once we are in a position to be able to respond in our usual time frame. Thank you
The new and easy way to contact your GP.
Click on the link below to access advice from your GP and the admin team on any of your medical needs.
You will need to click on one of the options and fill in the form and we will be in touch with you that day.
See a GP by video with Livi. Even at the weekend!
Patients of Nelson Medical Group can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is provided free on the NHS. You can download the Livi app to your mobile phone or tablet, at the App Store or Google Play. Or visit ww.livi.co.uk for more information. Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here:
Nelson Medical Group are rated as Good by CQC. Please see link above for further information on their website.
Ambulance Booking for Routine and Same Day Appointments - PATIENT TRANSPORT
Please note that all patient transport requests have to be made by the patient, family member or carer directly with the Patient Transport Services (PTS) on 0191 215 1515
Book Your Appointments Online
Please find attached the links for the most commonly used online services. They allow you to book appointments with GP's and nurses, order repeat medications and see previous medical appointment and consults with the GP. This service is available 24 hours a day 365 days a year! Please remember to allow 2 WORKING DAYS FOR ALL PRESCRIPTIONS.
Online Services - Patient Access
Online Services - The NHS App
Please remember that an appointment is for 10 minutes. If you have several complaints that you need to see a clinician about then please ensure that you book an appropriate number of appointments.
1.1 Annex A – Practice privacy notice
Nelson Medical Group has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.
What information do we collect about you?
We will collect information such as personal details, contact details, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
How we will use your information
Your data is collected for the purpose of providing direct patient care however, we can disclose this information if it is required by law or is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information with medical research.
Processing your information in this way and obtaining your consent ensures that we comply with Articles 6(1)(c), 6(1)(e) and 9(2)(h) of the GDPR.
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Nelson Medical Group in the financial year ended 31 March 2017 was £68,782 before tax and NI. This calculation is for 2 part-time GPs.
Did you know that Nelson Medical Group has a patient forum that meets 3 to 4 times a year. This gives both the patients and our staff the opportunity to learn from each other about what is happening at the surgery and with the larger CCG patient forum groups. If you would be interested in joining our group please ask at Reception and they will be able to provide you with further information.
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know. We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate. We want to know if we can support you to lipread or use a hearing aid or communication tool. Please tell the receptionist when you arrive for your next appointment, or call us on 0191 257 1204 Thank you.
We have been providing a text reminder to patients for appointments for some time. We are now extending this service to provide patients with feedback about their test results and to communicate with our patients. If you change your number please ensure that you notify us.
All patients are allocated a named GP. If you wish to know which GP is designated as your named GP please contact the Reception Team.
We Would Like Your Help
With the ever changing demands on General Practice we feel it increasingly important to involve and work with our patients and community. Could you spare some time to join our Patient Participation Group? If so please contact the Practice and let us know you would be interested in further information on our group meetings. If however this is a little too much for you to commit to but you would still like to join a 'virtual' reference group which will receive emails asking opinion on different subjects affecting the Practice then please leave your email address with one of our Receptionists and they will ensure this is passed on to be added to the group distribution.
Friends and Family Test
We would like your feedback on the care or treatment we give you any time you visit us or have contact with the practice. It doesn’t take long.
Put us to the test and tell us what is working and what we can improve. You can say what you think without giving your name and we will use the information to plan improvements to our services. The short questionnaire can be collected from either Reception or during a consultation and returned confidentially to the box on Reception.
You can also find out information about medical conditions and diseases through our patient information leaflets as well as keep up to date with all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
Leaflets can be obtained by using the NHS Choices link at the bottom of the page and accessing Health A-Z.
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better portal for all your online needs.
Remember to Cancel
We are very concerned about our Did Not Attend (DNA) rate, wasting hours of doctor and nurse time and appointments that are needed for our patients. If you have any suggestions about how to reduce our DNA rate we would be pleased to receive them.
If you would like to join the Organ Donation Register please CLICK HERE
(Site updated 11/08/2020)